Return & Refund Policy
At Kiddies PK Store, your satisfaction matters to us. If something isn't right with your order, we're here to sort it out. This policy explains how returns, exchanges, and refunds work.
1. Return & Exchange Eligibility
You can request a return or exchange within 7 days of delivery, provided:
- The item is unworn, unwashed, and in original condition with tags intact
- The item is in its original packaging
- You can provide your order number
Not eligible for return:
- Innerwear, socks, and accessories (hygiene reasons)
- Items marked "Sale" or "Clearance"
- Any customized/personalized items
2. Valid Reasons for Return/Exchange
- Wrong size ordered
- Item arrived damaged or defective
- Wrong item shipped by us
- Change of mind (item must be unused, tags on)
3. How to Request a Return/Exchange
Step 1: Message us within 7 days at [your email/WhatsApp] with your order number, reason for return, and photos (if item is damaged or wrong).
Step 2: We'll confirm and arrange pickup of the item.
Step 3: Once received and checked, we'll process your exchange or refund.
4. Who Pays for Return Shipping
| Reason | Who Pays |
|---|---|
| Our mistake (wrong/defective item) | We cover pickup & replacement shipping |
| Your choice (size, change of mind) | You cover return shipping |
Note: Original delivery charges are non-refundable on customer-initiated returns.
5. Refunds
Refunds are given for:
- Valid size-related returns
- Damaged or defective items
- Wrong item sent
- Orders paid but not delivered
Process: Refunded to original payment method within 5–7 business days after we receive and approve the return. Bank/payment provider timelines may add a few extra days.
Not refundable:
- Sale/clearance items
- Used, washed, or damaged-by-customer items
- Returns requested after 7 days
6. Exchanges
- Available for size only, subject to stock
- If your size isn't in stock, we'll refund instead
- Processed after we receive and check the returned item
7. Damaged or Defective Items
Let us know within 48 hours of delivery with clear photos/video. We'll arrange a free pickup and replacement.
8. Gift Orders
Refunds for gifted items go to the original purchaser's payment method. Original order number is needed for verification.
9. Contact Us
For any return/refund questions:
📧 hellokiddies.pk@gmail.com
📞 +92 308 0689011
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